Your privacy is very important to us. We have therefore developed a privacy policy in accordance with art. 13 Legislative Decree 30/6/2003 n. 196 and art. 13 of the EU Regulation n. 2016/679 relating to the way in which we collect, use, disclose, transfer and store your data. We invite you to read this document to learn about our criteria for protecting your privacy and to let us know if you have any questions by writing to the data controller at

Collection and use of your personal information

Personal information is data that can be used to identify or contact a particular person. You may be asked to provide your personal data when you make a purchase on our site or when you subscribe to our newsletter. Mulino Ottino and its partners may share this data with each other and use them in accordance with this privacy policy. We may also combine it with other data to provide and improve our offers, services, content and advertising materials. You are not required to provide the personal data we ask you: if you decide not to provide them, however, you will not be able to make purchases on our site or receive our exclusive offers and promotions via email. Here are some types of personal data that we may collect, and related uses.

What are the personal data we collect
  • When you place an order on our site to purchase a product, we may collect a variety of data including your name, address, telephone number, email address and contact preferences.
  • We never register or record your payment details such as credit card numbers, PayPal credentials or other personal data relating to transactions on our site: your payment details are directly passed to the bank or PayPal through their respective gateways and we do not we can see, save or treat them in any way.
How we use your personal data
  • When you make a purchase on our site, we use your data to send you the goods you have purchased and verify, in the case of payment by bank transfer, that the payment has been registered.
  • We also use personal data to develop, provide and improve our products, services, content and advertising materials, as well as to prevent loss and fraud.
Collection and use of non-personal data

We also collect data that is in a form that does not, in itself, allow a direct association with a specific individual. We may collect, use, transfer and disclose non-personal data for any purpose. The following are some examples of non-personal data we collect and its use:

  • We may collect and store details relating to the use that users make of our services, including searches. This information can be used to improve the relevance of the results provided by our services. Except in limited cases, aimed at ensuring the quality of these services on the internet, this information is not associated with your IP address.
  • For example, we may collect data on the preferred language for the use of our site, postcode, telephone area code, reference URL, place and time zone in which our site was viewed in order to better understand customer behavior and improve our products, services and advertising materials. This data is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website and our products and services are of most interest. Under this Privacy Policy, aggregated data is considered non-personal information.

If we combine non-personal data and personal data, the data thus aggregated will be treated as personal data as long as they remain aggregated.

Cookies and other technologies

For our website and our online services, email messages and advertisements may be used "cookies" and other technologies such as pixel tags and web beacons. These are technologies that help us better understand user behavior, tell us which parts of our website have been visited and promote and measure the effectiveness of advertising and web searches. We treat data collected through cookies and other technologies as non-personal data. If non-personal data is aggregated with personal data, we will treat the aggregated data as personal data for the purposes of this privacy policy.

Mulino Ottino and its partners also use cookies and other technologies to remember personal data when you use our website. Our goal, in these cases, is to make your experience on our site easier and more personal. For example, knowledge of your country and your language helps us provide a personalized and more useful shopping experience. Knowing that someone using your computer or device has purchased a certain product or used a certain service helps us to make our advertising and email communications more relevant to your interests.

If you want to disable cookies, check with the manufacturer of the browser you use how to disable cookies. Remember that some functions of the Mulino Ottino site will not be available if you disable cookies.

Like most Internet services, we collect some data automatically and store it in log files. This data includes Internet Protocol (IP) addresses, browser type and language, internet service provider (ISP), referring and exit websites and applications, operating system, date, time and clickstream data.

We use this data to understand and analyze trends, manage the site, learn about user behavior on the site, improve our products and services, and to gather demographic data about our user base.

We may also use this data in our marketing and advertising services. In some of our email messages we use clickable URLs linked to the content of our website. When they click on one of these URLs, customers go through a separate web server before arriving at the landing page on our website. We track data relating to clicks on these URLs to help us understand interest in particular topics and to measure the effectiveness of our customer communications. If you'd rather not be tracked this way, don't click on text or graphic links in email messages.

Pixel tags allow us to send email messages in a user-readable format and also tell us if those messages have been opened. We may use this data to reduce or eliminate messages sent to customers.

Disclosure to third parties

Mulino Ottino may periodically make certain personal data available to strategic partners who collaborate with us in the supply of products and services or who help us in the sale or promotion. For example, when you purchase a product on our site, you authorize us to exchange the data you provide during the purchase process with the company that will handle the shipment to allow you to receive the product. Personal data will be shared by Mulino Ottino only to provide or improve its products, services and advertising materials: they will never be shared with third parties for the commercial purposes of the latter.

Service Provider

Mulino Ottino shares users' personal data with companies that provide services such as data processing, fulfillment of customer orders, home delivery of products, management and improvement of customer data, customer assistance, evaluation of interest in our products. and services and market research or user satisfaction surveys. These companies are obliged to protect your data and could be located wherever Mulino Ottino operates.


It may be necessary for Mulino Ottino (by law, judicial process, litigation and / or requests from public and governmental authorities within or outside your country of residence) to disclose your personal data. We may also disclose your data if we believe it is necessary or appropriate for national security purposes, compliance with the law or other matters of public importance.

We may also disclose your information if we believe that disclosure is reasonably necessary to enforce our terms and conditions or to protect our businesses or users. Furthermore, in the event of a reorganization, merger or sale, we may transfer all personal data collected by us to third parties affected by these operations.

Integrity and retention of personal data

Mulino Ottino facilitates the storage of your personal data in an accurate, complete and updated way. We will keep your personal data for the time necessary to pursue the purposes indicated in this privacy policy, unless a longer retention period is required or permitted by law.

Access to personal data

You can help ensure that your preferences and contact details are accurate, complete and up to date by logging into your account on our site. We will guarantee you access to other personal data stored by us and we will provide you with a copy, so that you can perform any operation you wish, for example requesting to correct the data if inaccurate or delete it if Mulino Ottino is not required to keep it according to the law or for legitimate commercial purposes. We may refuse to follow up on requests that are futile / harassing, harm the privacy of others, are extremely difficult to satisfy or where access to data is not covered by local law. Requests for access, correction or cancellation can be sent by writing to

Third Party Sites and Services

Our site, our services or our advertising communications may contain links to third party websites, products and services. Furthermore, our products and services may also offer or use third party products and services.

Data collected by third parties, which may include geographic or contact location information, are governed by their respective privacy practices. We encourage you to review the privacy policies of such third parties.

Privacy Questions

If you have any questions or concerns regarding Mulino Ottino's privacy policy or data processing, or if you wish to file a complaint about a possible violation of local privacy laws, please contact us by writing to

Upon receipt of a privacy question or an access or cancellation request, we will review the messages received and will endeavor to resolve the issue raised or fulfill the request sent. In cases where the problem is of a more substantial nature, if necessary, you will be asked for more information. All requests of a substantial nature are answered. If the response received is not satisfactory, you can forward the complaint to the appropriate regulatory bodies in your jurisdiction. If you request it, we are committed to providing you with information on the complaints process that may apply to your situation.